Billing & Plans Guide

Everything you need to know about Miniback plans, billing, and subscription management.

Plan Overview

Plan names: Your plan is shown in the dashboard as Hobby (free), Builder, and Studio. Internally — and in API responses — these map to FREE, STARTER, and PRO.

Hobby (€0/month)

Perfect for getting started:

1 project
100 bug reports per month
Automatic technical context (console logs & network requests)
Copy any bug report as an AI prompt (Cursor / Claude handoff)
Full widget customization
Basic analytics (7-day history)
Network KPI overview (requests, error rate, p95)
Email notifications (1 address, new reports only)
Limited API access (POST only, 200 calls/month)
CSV export

Builder (€9/month)

For indie builders and growing teams:

Unlimited projects
Unlimited bug reports
Screenshots with annotations
AI plain-English explanations (“Explain this”)
Categories
Full widget customization
Advanced analytics dashboard (180-day history, resolution & trend metrics, activity heatmap)
Network endpoint deep-dive (failing/slowest endpoints + drill-down)
Email notifications (up to 10 addresses, all topics)
Full API access (CRUD operations, 10,000 calls/month)
CSV export
Slack integration
Webhook support

Studio (€19/month)

Everything in Builder, plus:

White-label widget (remove “Powered by Miniback” branding)
Email notifications (up to 10 addresses)
Unlimited API access (all endpoints, no rate limits)
Advanced analytics dashboard (365-day history)
Priority support

Viewing Your Current Plan

Check Plan & Usage

Sign in to your Miniback dashboard
Go to Settings → Billing
View your current plan at the top of the page

Usage Statistics

The billing page shows:

Projects: Used vs. limit
Feedback: Current month usage vs. limit
API Calls: Current month usage vs. limit

Usage resets monthly on your billing anniversary date.

Upgrading Your Plan

Why Upgrade?

Upgrade when you need:

More projects
Higher feedback volume
Advanced analytics
Slack integration
Full API access
More email notification addresses

How to Upgrade

Go to Settings → Billing
In the “Available Plans” section, click “Upgrade to Builder” or “Upgrade to Studio”
You’ll be redirected to Stripe Checkout
Enter payment details
Complete the checkout process
You’re upgraded immediately!

Payment Methods

Accepted via Stripe:

Credit cards (Visa, Mastercard, American Express)
Debit cards
Various local payment methods (depending on region)

Billing Currency

All plans are billed in Euros (EUR).

What Happens After Upgrade

Immediate Changes

✅ Instantly available:

Increased project limit
Increased feedback limit
Increased API call limit
Advanced analytics (Builder+)
Slack integration (Builder+)
Full API access (Builder+)

First Bill

You’re charged immediately for the first month
Billing anniversary is the day you upgraded
Automatic renewal each month

Example:

Upgrade on January 15th
First charge: €9 (Builder) or €19 (Studio) on January 15th
Next charge: February 15th, March 15th, etc.

Understanding Usage Limits

Project Limits

What counts:

Active projects (status: ACTIVE)
Paused projects (status: PAUSED)

What doesn’t count:

Deleted projects

At limit:

Can’t create new projects
See “Project limit reached” error
Must pause/delete projects or upgrade

Feedback Limits

What counts:

All feedback submitted in current calendar month
Both widget and API submissions

What doesn’t count:

Deleted feedback

At limit:

Widget stops accepting new feedback
API returns 403 error
Existing feedback remains accessible
Limit resets next month

API Call Limits

What counts:

All API requests (GET, POST, PUT, DELETE)
Both successful and failed requests

At limit:

API returns 429 (rate limit) error
Wait until next month or upgrade
Widget continues working (uses different quota)

Downgrading Your Plan

Studio → Builder or Hobby

Not currently supported via dashboard. Contact support to downgrade.

What happens:

Billing adjusted at next cycle
Lose access to premium features
Data is preserved

Before downgrading:

Ensure project count is within new limit
Consider feedback volume for next month
Export data if needed

Pausing Subscription

To pause (not currently supported):

Contact support
Alternative: Downgrade to Hobby plan

Managing Your Subscription

Access Stripe Customer Portal

For paid plans (Builder/Studio):

Go to Settings → Billing
Click “Manage Subscription” button
Opens Stripe Customer Portal

In Stripe Portal

You can:

Update payment method
View billing history
Download invoices
Update billing address
Cancel subscription

Updating Payment Method

Click “Manage Subscription”
In Stripe portal, go to “Payment methods”
Click “Add payment method”
Enter new card details
Set as default

Failed Payments

If payment fails:

Day 1: Automatic retry
Day 3: Second retry + email notification
Day 5: Third retry + email warning
Day 7: Subscription suspended
Day 30: Subscription cancelled

To fix:

Update payment method in Stripe portal
Contact support if issues persist

Cancelling Your Subscription

How to Cancel

Go to Settings → Billing
Click “Manage Subscription”
In Stripe portal, click “Cancel subscription”
Confirm cancellation

What Happens After Cancellation

Immediately:

Cancellation confirmed
No further charges

Until end of billing period:

Keep paid features
Full access to your plan

After billing period ends:

Automatically downgrade to Hobby plan
Lose premium features:
- Projects beyond limit are paused
- Advanced analytics hidden
- Slack integration disabled
- API downgraded to Hobby limits

Your data:

✅ All feedback preserved
✅ Projects preserved (excess projects paused)
✅ Can re-subscribe anytime

Reactivating Subscription

If you cancelled and want to resume:

Go to Settings → Billing
Click “Upgrade” again
Complete checkout
Full access restored immediately

Billing FAQs

Q: Can I get a refund? A: Refunds handled case-by-case. Contact support within 7 days of charge.

Q: Do you offer annual billing? A: Not currently - monthly billing only.

Q: Can I upgrade mid-month? A: Yes! You’re charged immediately and billing anniversary changes.

Q: What happens to my data if I downgrade? A: All data is preserved. Projects exceeding limit are paused (can be unpaused by deleting others).

Q: Do you offer discounts? A: Non-profits and open source projects may qualify. Contact support.

Q: Can I pay via invoice? A: For Studio plan annual contracts, contact support for invoice billing.

Q: Is there a trial period? A: Hobby plan is full-featured. Test before upgrading.

Q: What if I exceed limits on Hobby? A: Widget stops accepting new feedback. Upgrade to continue collecting.

What’s Next?

Slack Integration - Set up notifications (Builder+)
Analytics Guide - Understand metrics (Builder+)
API Security - Use API safely

Questions about billing? Contact support through your dashboard.